IT Support
IT Support for business, educational and residential users in Staffordshire & Cheshire
Owness Solutions offers a range of IT support agreements such as our adhoc pay-as-you-go package, our office package, our scheduled on-site visit package, or our emergency call out package.
Where applicable, all IT support agreements are available for residential, business and educational users alike. We feel by offering a variety of IT support agreements we can ensure that all customers receive the correct level of support with an ethos that one size does not fit all.
Pay-As-You-Go IT support
This package is designed to address any technical issues that may arise without the need of any contractual agreement being in place. Currently we only offer an on-site service for this support package with a view that this package is aimed at addressing the following issues.
| Description | Summary | Guide Price |
|---|---|---|
| Virus Removal | Including Spyware & Malware | £25.00 |
| System Rebuild | Excluding Data Transfer | £50.00 |
| System Rebuild | Including Data Transfer | £75.00 |
| System Upgrades | Per Item | £25.00 |
| Hardware Installation | Laptop, Notebook or PC | £25.00 |
| Peripheral Installation | Printer or Scanner | £25.00 |
| Computer Health Check | Details on Request | £40.00 |
Back Office
This package is a contractual agreement that is designed to address any technical issues that can be resolved either by telephone, dial-in, or email assistance. This support package is aimed at general technical issues that do not require any on-site visits. See below for details…
| Description | Guide Price |
|---|---|
| PC | £5.00 p/m |
| Small Business Server | £25.00 p/m |
| Member Server | £10.00 p/m |
| Exchange Server | £15.00 p/m |
| ISA Server | £15.00 p/m |
| Router | £5.00 p/m |
| Switch | £5.00 p/m |
Scheduled On-Site Visits
This package is a contractual agreement that is designed to address technical issues and proactive duties such as on-site monitoring, software deployment and general implementation. The support package is generally aimed at larger businesses or educational establishments. See details below…
| Description | Guide Price |
|---|---|
| Full Day | £25.00 p/h |
| Half Day | £27.00 p/h |
| Hourly | £30.00 p/h |
Emergency Call Out IT Support
This package is designed to address critical technical issues. This package is generally aimed at larger businesses and educational establishments, where they require an on-site engineer within the same business day of logging a call. See details below…
| Description | Guide Price |
|---|---|
| 1st Hour | £49.00 p/h |
| Additional Hours | £32.50 p/h |
Contact Details
- Email: support@owness-solutions.net
- Tel: 01270 883142
- Mobile: 07989 148939
